Managing Subscriptions

How to Pause a Subscription
You may find you need to pause a subscription for a period of time. Maybe a customer needs to take a break, or perhaps you are going to stop running your cl...
Wed, 2 Dec, 2020 at 2:38 PM
How to edit a subscription, including changes to the payment amount and frequency
Once you have created a subscription, you can edit all details on your subscription, except for the amount charged or the frequency.  There is a way to ...
Tue, 17 Jan, 2023 at 5:43 PM
Subscription Payment Failed - How to get customer to update their card details
If a subscription payment fails, Stripe doesn't automatically ask the customer to update their card details. This is something you need to do. Fortunat...
Wed, 16 Aug, 2023 at 1:51 PM
What do the different subscription statuses mean? Draft, Paid, Open and Past Due
When you are using Book That In's subscription service, we pull in the status of the latest payment made by each customer so that you can see if there a...
Thu, 11 Feb, 2021 at 11:10 AM
Subscription Waiting Lists - How they work and how to notify customers
When using subscriptions within Book That In, you have the ability to set a maximum capacity on each subscription. If you set a number for the capacity,...
Fri, 17 Feb, 2023 at 2:10 PM
How to cancel a subscription, or set a future cancellation date for a subscription
All good things come to an end so, at some point, you will have to cancel a customer's subscription. When cancelling subscriptions, you can choose t...
Fri, 17 Feb, 2023 at 2:19 PM